FAQ & Shipping
Frequently Asked Questions
Are your products organic?
We use certified organic and wildcrafted ingredients whenever possible. Every formula is made without synthetic fragrances, parabens, sulfates, petroleum, or artificial preservatives. We list every ingredient on every product so you always know exactly what you’re putting on your skin.
Are your products safe for sensitive skin?
Many of our products are specifically formulated for sensitive and easily irritated skin. Our Dry & Sensitive Skin collection is a great place to start. That said, everyone’s skin is different — we always recommend doing a small patch test with any new product, especially if you have known allergies.
Are your products safe during pregnancy?
Some herbs are not recommended during pregnancy or nursing. If you’re pregnant or breastfeeding, please consult your healthcare provider before using herbal products. Feel free to contact us with questions about specific ingredients.
Do you test on animals?
Never. Simply Wild products are and always will be cruelty-free.
What is the shelf life of your products?
For shelf-life and storage guidance for a specific formula, contact us with the product name and purchase date.
Can I use your products on children?
Some products, like our herbal teas and gentle balms, may be suitable for older children. Our Children’s Tea is specifically blended for kids. For infants and toddlers, please consult your pediatrician first.
Shipping
Orders are handcrafted in small batches and typically ship within 2–5 business days. Processing may take longer during busy periods or holidays. We currently ship within the United States only.
Economy shipping: FREE on orders of $75 or more. For orders under $75, Economy shipping is $4.90 for packages up to 5 lb and $19.90 for packages from 5–70 lb. Estimated transit time is 5–8 business days.
Standard shipping: $6.90 for packages up to 1 lb and $9.90 for packages from 1–5 lb. Estimated transit time is 3–4 business days.
Transit estimates are in addition to processing time. Available rates appear at checkout based on your order weight and delivery address. See our full shipping policy for details.
Do you offer local pickup?
Local pickup is not currently available at checkout.
Returns & Exchanges
We accept returns of unopened products in their original condition within 30 days of delivery. Please contact us before returning anything. Return shipping is the customer's responsibility unless the item is damaged, defective, incorrect, or the return is due to our error.
If an item arrives damaged, defective, or incorrect, contact us within 7 days of delivery with your order number and a photo. Opened personal care products and custom formulations cannot be returned. If a product isn't working for you, please reach out so we can help.
Approved refunds are issued to the original payment method within 10 business days after the return is received and inspected. For details, see our refund policy.
To start a return, email amy@simplywild.store or use our contact page.
Not sure which product is right for you? Send us a message before you order — we're happy to help you find the perfect fit.